Returns policy

ARSTONE products may be returned for any reason as long as it is within 14 days of when you got it and it is not a special ordered or custom-made* item.

  • Please send back returns to the below address: AFstyle s.r.o., Podlesi 289, 47123 Zakupy, Czech Republic. Returns sent to a different address will not be accepted!
  • All non faulty products can be returned for refund strictly if they are in unused condition in the original intact package otherwise the cost of packaging will be deducted from the refund;
  • All the claims for cancellation must be sent to us by email within 14 days from the receipt of the goods, including order number;
  • The customer pays the shipping costs for returning the goods;
  • Returns must reach us within 2 weeks from the date of official cancellation by e-mail, so we advise you to use express or priority delivery methods;
  • If the goods come to us damaged during transportation we will not refund them, so we advise you to fully insure the goods and mark the parcel as “fragile” when returning them;
  • Shipping costs, custom duties or bank transaction fees will not be refunded;
  • After we get the goods and check them, you’ll be refunded within 14 days;
  • *Custom-made items cannot be returned for any reason within 14 days (backgrounds more than 200×60 cm, all products cut in 2 or more pieces, Nyasa backgrounds, XL rocks, XL Slimline, Amazonas XL, Rainforest Slimline 70 cm high, Red Sea and all ARSTONE products in Alpenkalk/Red/White colours are considered to be custom-made items which cannot be returned for any reason within 14 days);
  • Only individuals from EU can return ARSTONE products for any reason within 14 days.
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